FAQS

WHAT RENTAL PERIODS DO WE OFFER?

Rentals to suit your needs, we offer:

Pick up and return days are Mondays and Fridays unless arranged otherwise in advance
Full week or multiple weeks , Monday to Monday or Friday to Friday
A long weekend, Friday to Monday
A Short week, Monday to Friday

Full weeks plus additional long weekend or short week

CAN WE LEAVE / PARK OUR CAR?

You can leave your car for free but at your own risk in our secure gated compound with 24hr CCTV cover.

CAN WE BOOK ON-LINE & WHICH PAYMENT METHODS DO YOU ACCEPT?

You can book online, please see Book your Motorhome. Card and PayPal payment are both accepted online.

WHAT ARE YOUR PAYMENT TERMS?

At the time of booking, a non-refundable 25% deposit is needed to secure your booking.

The 75% hire balance is due no later than 30 days in advance of collection date.

(Please note: if using a mobile device the full amount due will be shown when booking however only the deposit will be taken).

CAN WE BRING PETS?

See our Terms and Conditions and please call or email us if you prefer on the contact details listed on the Contact Us page. Please do not book without contacting us first or we may have to decline your booking.

DO WE HAVE MOTORHOME STORAGE FACILITIES?

Unfortunately not at the moment as all our available plots are taken.

DO WE OFFER NHS DISCOUNTS?

Please call or email us if you prefer on the contact details listed on the Contact Us page.

DO WE HAVE TO LEAVE A DEPOSIT?

A £950 damage/security deposit must be paid on collection of the motorhome. The deposit will be fully refunded within 10 working days of the end of the hire period minus any costs as detailed in Section 4 of our Terms and Conditions.

CAN I BUY A GIFT VOUCHER FROM YOU?

Yes certainly this can be for a set monetary value or a period of hire please contact us for more details.

CAN WE VISIT YOUR SITE TO MEET YOU AND VIEW THE MOTORHOMES?

This can be arranged by contacting us. Monday's or Friday's are generally the best days, however evenings can be also arranged.

WHERE ARE WE BASED?

Kirby Road

Lomeshaye Industrial Estate

Nelson

BB9 6RS

(M65 Junction 12)

CAN WE BOOK AND PAY OVER THE PHONE?

We accept phone bookings and payment, please call or email us if you prefer on the contact details listed on the Contact Us page.

WHAT SIZE ARE YOUR MOTORHOMES?

Our current motorhomes range from 6.3 to 7.5 metres, 4 berth and 4 seats with seat belts, and 2 berth with 2 seat belts. All our vehicles are less than 24 months old and regularly serviced by Main Dealers.

WHO CAN DRIVE OUR MOTORHOMES?

Anyone who meets the following conditions, please note, if you are unsure, please contact us before booking.

i) You are aged between 25 and 75 years of age.
ii) Have held a full UK or EU licence for a minimum of 2 years.
iii) Have not had your licence suspended for any period within the last three years.
iv) Have not been involved in more than one fault incident within the last three years.
v) Have no more than two convictions with a maximum of 3 points per conviction.
vi) Have not obtained a BA,DD or UT conviction

WHEN CAN WE PICK UP OUR MOTORHOME?

Collection and handover on the first day of rental is between 2pm and 4pm (unless agreed otherwise in advance).

WHEN DOES OUR MOTORHOME HAVE TO BE RETURNED?

Return to site on the last day of hire is between 9am and 11am (unless agreed otherwise in advance).

ANY OTHER QUESTIONS?

Please do not hesitate to email or pick up the phone and speak to us.

Email us at: info@sharlynmotorhomes.co.uk

Call us on: 07551 028606 / 07852 359628