FAQS

​

WHAT RENTAL PERIODS DO WE OFFER?

Rentals to suit your needs, we offer:​

Low Season

• Full week or multiple weeks , Mon to Mon or Fri to Fri only

• A long weekend, Friday to Monday only

• A Short week, Monday to Friday only

High Season

• Full weeks or multiple weeks, Mon to Mon or Fri to Fri only

• Full weeks plus additional long weekend or short week

​

​

CAN WE LEAVE / PARK OUR CAR?

You can leave your car for free but at your own risk in our secure gated compound with 24hr CCTV cover. 

​

​

CAN WE BOOK ON-LINE & WHICH PAYMENT METHODS DO YOU ACCEPT?

You can book online, please see Book your Motorhome.  Card and PayPal payment are both accepted online. 

​

​

WHAT ARE YOUR PAYMENT TERMS?

​

At the time of booking, a non-refundable 25% deposit is needed to secure your booking, please see Covid policy.

The 75% hire balance is due no later than 30 days in advance of collection date.

​

​

CAN WE BRING PETS?

See our Terms and Conditions and please call or email us if you prefer on the contact details listed on the Contact Us page. Please do not book without contacting us first or we may have to decline your booking.

​

DO WE HAVE MOTORHOME STORAGE FACILITIES?

Yes we do, please call or email us if you prefer on the contact details listed on the Contact Us page.

​

​

DO WE OFFER NHS DISCOUNTS?

Please call or email us if you prefer on the contact details listed on the Contact Us page.

​

​

​

DO WE HAVE TO LEAVE A DEPOSIT?

A £750 damage/security deposit must be paid on collection of the motorhome. The deposit will be fully refunded within 10 working days of the end of the hire period minus any costs as detailed in Section 4 of our Terms and Conditions. 

​

CAN WE BOOK AND PAY OVER THE PHONE?

We accept phone bookings and payment, please call or email us if you prefer on the contact details listed on the Contact Us page.

​

​

WHAT SIZE ARE YOUR MOTORHOMES?

All our current motorhomes are 7.5 metres, 4 berth and 4 seats with seat belts.

All our vehicles are less than 12 months old and regularly serviced by Ford Main Dealers.

​

​

WHO CAN DRIVE OUR MOTORHOMES?

Anyone who meets the following conditions, please note, if you are unsure, please contact us before booking.

i) You are aged between 25 and 75 years of age.
ii) Have held a full UK or EU licence for a minimum of 2 years.
iii) Have not had your licence suspended for any period within the last three years.
iv) Have not been involved in more than one fault incident within the last three years.
v) Have no more than two convictions with a maximum of 3 points per conviction.
vi) Have not obtained a BA,DD or UT conviction

​

​

WHAT IS OUR COVID-19 POLICY?

​

Sharlyn Motorhome Rentals recognises that people are wary about commitment right now. To this end we have introduced our Covid-19 cancellation policy which applies to all existing and new bookings made before the end of 2021, whereupon our policy if required will be reviewed and updated.

 We will offer a no quibble, 100% refund on your booking deposits or postponement without penalty if the UK government imposes restrictions that cause any of the following:

• Closure of our site on the date when your collection is scheduled

• The introduction of non-essential travel restrictions over the dates and areas you are due to travel

• The need for you, or any of your travelling party to self-isolate as a result of a Covid-19 contamination or exposure over the dates you are due to travel

Please see our Terms & Conditions page for full details.

​

ANY OTHER QUESTIONS?

Please do not hesitate to email or pick up the phone and speak to us.

Email us at:

Call us on: 07551 028606 / 07852 359628

​